Frequently Asked Questions & Terms and conditions
🥗 WHAT MEALS ARE AVAILABLE EACH WEEK?
Each week, we offer 3 fresh meals in 3 portion sizes — with calories and protein listed on each product page. Our menu changes weekly and opens from 5am Friday until 12pm Sunday (or earlier if sold out).
❌ DO I HAVE TO SUBSCRIBE?
No subscriptions or logins required — just a weekly SMS reminder with your order link. Click, choose your meals, and that’s it. No lock-in contracts or auto-renewals.
🚚 WHERE DO YOU DELIVER?
We deliver to all suburbs across the Gold Coast. If you're unsure, just reach out and ask — we’re happy to help.
📦 WHEN WILL MY MEALS ARRIVE?
Deliveries are made every Tuesday. You’ll get a confirmation text on Monday with your time window. Meals are delivered with ice packs and can be left out briefly, but must be refrigerated ASAP. Let us know where to leave them by replying to your confirmation text.
👩🍳 WHO COOKS THE MEALS?
All meals are hand-cooked and packed by Erin and her team in a licensed, council-compliant kitchen using real, fresh ingredients — no shortcuts.
📬 HOW CAN I GET IN TOUCH?
Send a DM on Instagram @ErinsSundayKitchen or email erin@erinssundaykitchen.com.au
⚠️ DO YOU CATER FOR ALLERGIES?
Our meals are made with real whole foods and minimal additives — but we are not an allergy-certified kitchen. We cook with real ingredients like whole nuts, dairy, eggs, soy, and sesame. If you have dietary needs, please message us before ordering and we’ll do our best to help.
🛒 WHY CAN’T I ORDER RIGHT NOW?
Orders are only open Friday–Sunday (closing at 12pm Sunday or earlier if sold out). If nothing’s showing on the order page, it might be outside that window — or we may have hit our weekly capacity.
📅 CAN I ORDER AHEAD OR FOR NEXT WEEK?
We cook fresh weekly, so only the current week’s meals are available to order. If you'd like a reminder, make sure you're on our SMS list!
♻️ WHAT ABOUT SUSTAINABILITY?
We minimise waste by cooking in small batches, using compostable packaging wherever possible, and designing meals that help reduce grocery waste in your home.
Terms and conDitions
Effective Date: 26/12/2024
Welcome to Erin's Sunday Kitchen (the "Company"). These Terms and Conditions govern your use of our website and services, including the purchase of meal preparation services ("Products"). By accessing our website and placing an order, you agree to these Terms and Conditions.
1. Interpretation
1.1 "You," "Your," or "Customer" refers to the individual or entity placing an order with Erin's Sunday Kitchen.
1.2 "We," "Us," “I”, or "Our" refers to Erin's Sunday Kitchen.
2. Health and Safety Compliance
2.1 The Company adheres to all relevant Queensland health and safety regulations in the preparation, handling, and delivery of food products.
2.2 It is your responsibility to inform us of any allergies or dietary restrictions before placing an order for ANY persons who will consume the products. We take allergen management seriously; however, cross-contamination may occur, and we cannot guarantee that any of our Products are free from allergens.
3. Orders and Payment
3.1 All orders are subject to acceptance by the Company. We reserve the right to refuse or cancel any order for reasons including, but not limited to, the availability of Products, errors in the description or price of Products, or other reasons.
3.2 Pricing of Products is subject to change without notice. Payments must be made at the time of ordering.
3.3 Photographs of Products or Product descriptions may differ from Product received due to change in seasonal ingredients available, abundance of ingredients or any other reason.
4. Refund Policy
4.1 Refunds are not provided unless determined on a case-by-case basis at the discretion of the Company. We encourage customers to contact us directly and immediately to discuss any concerns regarding their order.
5. Limitation of Liability
5.1 To the maximum extent permitted by law, the Company is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our Products, including but not limited to any illness or injury resulting from consumption.
5.2 By purchasing our Products, you acknowledge and agree that you do so at your own risk.
6. Intellectual Property
6.1 All content on the Erin's Sunday Kitchen website, including but not limited to text, graphics, logos, images, and software, is the property of Erin's Sunday Kitchen and is protected by copyright and other intellectual property laws.
7. Changes to Terms and Conditions
7.1 We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after such changes constitutes your acceptance of the new Terms and Conditions.
8. Governing Law
8.1 These Terms and Conditions are governed by and construed in accordance with the laws of Queensland, Australia.
9.1 Privacy Policy
We are committed to protecting your privacy. By providing your phone number and email address, you consent to receive text messages and emails from us regarding your orders, promotions, and updates. Your information will be used solely for these purposes and will not be shared with third parties without your consent, except as required by law. You may opt out of receiving these communications at any time by following the unsubscribe instructions included in our messages.
9.2 Product Availability
While we strive to offer a wide variety of meal options, please be aware that certain ingredients may not always be available. As such, we reserve the right to substitute ingredients in your meal prep orders as necessary. We will make every effort to inform you of any significant changes prior to delivery.
9.3 Nutritional Information
The macronutrient values (macros) provided for each meal are approximate and may vary based on ingredient availability and preparation methods. We encourage you to review the product information carefully and consult with a healthcare professional if you have specific dietary needs.
9.4 Food Safety
We adhere to best practices in food safety; however, we cannot guarantee that our meals will be free from all allergens or contaminants, including but not limited to foreign objects from human error or supplier issues. By purchasing our products, you acknowledge this risk and agree that Erin’s Sunday Kitchen will not be held liable for any issues arising from such occurrences.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Erin's Sunday Kitchen
Instagram & Facebook: @ErinsSundayKitchen
Gold Coast, Queensland